Shawn in Toronto

I was originally sold a "complete" heating, cooling and plumbing protection plan package and when I called to have my gas fireplace inspected for some issues we were having with the pilot lights, they claimed that fireplaces are not covered and that there is a separate "plan" for that specifically. Additionally, when I asked to immediately terminate the coverage plans, I was told I had 8 months remaining (on the monthly billed plans) and that I would have to continue paying for the next 8 months. It should be known that I've been subscribing to the plans for 4 years. Stay away from these useless protection plans

Stay away. Repair tech came 15 minutes after the window - spent 45 minutes (10 on the phone with head office on another job that sounded like it had issues). Said he "fixed the main board" and it should be "good for a while" but if problem persisted would cost $800 to fix. I was charged $316 (debit machine) and he left. I put in a wash load less than 5 minutes later and the machine was dead again. I called customer service who told me the tech was "too far away" to return. My complaint was registered and I still had to call back twice before a "manager" called me back to say "there's nothing we can do" and if I wanted to pay the $800 for the new part, they'd be happy to come out and install it. Stay away from this company.