Our gas oven quit working so we called this company. The service person arrived a few hours later and quickly diagnosed the ingnitor was no longer working as we suspected. After waiting for a longer time to get a quote than to diagnose the problem we were told it would cost over $325 to spend five minutes replacing a new ignitor. After we quit laughing in astonishment we discovered the flat rate repair fee of $160 plus the replacement ignitor was marked up to almost twice the price available through a Canadian appliance parts provider. Needless to say we thanked the pleasant but equally astonished repair person and paid the $80 'diagnostic' fee. This company needs to publish their flat rate fee prior to suckering in people on minor repairs with overpriced replacement parts. I paid $80 to find out the problem and $85 to order my own replacement part which I will have delivered in two days. I will be making a point of not recommending these bandits.
- Approximate cost of services:
- $325.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?