I had a tough move from my third-floor apartment above commercial space to a second-floor condo. Lots of stairs and no elevator option meant a very physically demanding job for the movers involved. The crew leader was communicative and organized his team effectively. I was impressed with the work ethic and appreciated that the team went the extra mile in applying extra tape to boxes that needed it, took apart shelves that I overlooked, etc. Downsides of the interaction with the business include some breakdown in communication between the first point of contact and moving day. Even though someone came and personally assessed my needs, the truck was sent to the wrong address in the morning. Also, the team felt they needed an extra person but no one became available to meet them. The person doing the assessment said I'd get a coffee in the morning, and I'd be left with a plant as a housewarming gift, neither of which happened. The movers did damage one of my nightstands, but owned the mistake and offered a resolution I found reasonable. Overall, it was a good experience and I was glad to have hired them.
- Approximate cost of services:
- $1,800.00
- Company Response
Thank for taking the time to provide this feedback and for the overall positive response. Customer satisfaction is extremely important to us, so we have sent out a Starbucks gift card and will have a plant dropped off to you. No matter if it's a busy end of the month, or how strenuous the job is- that is no excuse for us not to deliver on the little things. Thank you for your patience and understanding. Best Regards, Meagan and the Toronto Team!