Took them 5 months to return and paint my custom door only because I called them twice. The window in the door shattered 10 months after installation on the coldest day of the year due to a thermal break. Jaimie, the owner of Jaimco blamed the break on an attempted break-in. There was no evidence to support his denial for a warranty repair. Instead he quoted me $450.00 to repair the glass. I repaired it for $150.00. The door latch became jammed in the passage set. It was caused by the installer who did not center the latch hole. Jaimco sent a locksmith to fix this. After he broke 2 drilling bits and scratched my door frame, I fixed/cut open the hole using my fein tool. The door is still scratched and the drywall has cracked beside the latch. within 18 months, both the passage set and hinges have corroded and tarnished. Jaimco uses substandard materials and incompetent installers and locksmiths. Jaimie will not answer emails as he cannot afford to leave a digital record
- Approximate cost of services:
- $2,800.00
- Company Response
Thank you for your review Johnny. As discussed through many emails and phone calls with yourself, your wife and Jaimco staff, Jaimco does not warranty glass breakage. I would suggest you call any door and window company and you will find that glass breakage is never covered under any kind of warranty. Seal and seal failure would be covered by the manufacturer of the glass and given the info you relayed to us, they deemed this not part of warranty. We offered to change the piece out for you at our cost as again, glass breakage is not a warrantied service. We are glad to hear you had it resolved and would encourage you to review the email that were sent to you during this time as we most definitely did respond and tried to address your concerns. We are disappointed that you were not happy with the service you received at Jaimco and we have noted your concerns for future training purposes.
thank you from Jaimco