Hi Lori,
As discussed, we came back multiple time to fix any problems that we're caused by our team. The problems were minor and easily missed on the first walk around when we completed the job due to what I would guess was poor lighting.
The problems have all been fixed that were caused by us and as our countless other reviews state, we are committed to ensuring our clients receive a high quality project.
I believe that your additional requests were extremely unreasonable & the cracking was likely due to a moisture issue in your condo because we definitely follow proper preparation procedures.
You watched over the shoulder of our painters and each of my painters reported feeling micromanaged on an ongoing basis and that they weren't left alone to do the professional job that they were committed to doing for you. I am convinced they are right considering you would call 4 times in a row when I didn't answer due to being in a meeting & called me more than 5 times a day every day we were doing the project.
The delay in me coming in to see the issues was due to being out of country as discussed prior to my leaving. When I left you were thrilled with the project stating "Top Shelf is really Top Shelf" (I have a screen shot of your original 10/10 review where you said this!)
I was not rude, I simply stated the problems were out of our control and we are not responsible to come back and fix them. Top Shelf Painting is founded on a value system of taking care of our customers. However we cannot make issues go away that are preexisting due to factors out of our control.
There was paint on one area of the floor and it was dealt as discussed & the painters were let go of in an effort to take our team to the next level, however they were still good painters and that was not a factor that effected this job.
We really do wish you all the best Lori!
Adam Johns
Owner
Top Shelf Painting Toronto
437-772-4190
www.topshelfhomes.ca