Lianne Arbour and Ron Daigle

Do not hire this company! Problems from start - major lack of communication between builder and clients, builder and workers and head office and site foreman. Caught owner and site foreman in repeated untruths. During build erected 8 foot walls instead of 9; had to tear walls down and start over; owner was dishonest telling us that the foreman noticed mistake but foreman told us that was not true. Installed shower tiles in wrong direction; installed bathroom linen tower incorrectly and when corrected was too short for the space. Put wrong fireplace in and installed incorrectly; had trouble getting the floors we wanted and were over-charged for them; caught multiple costing errors throughout build; "custom" kitchen not finished, bad workmanship with base sticking out from under cabinets; did not install air conditioner and/or eavestroughs as per agreement; there is water in the basement in multiple spots; two-toned front door installed; furnace filter was so impacted with gyproc dust the furnace would not turn off but never warmed the house properly - almost burned it out; left construction material in basement and all over property. The house was filthy; had to vacuum sawdust out of kitchen drawers and scrape construction dust/debris off of our counters; garage and basement floors not cleaned as promised; kitchen counter chipped and then buffed during install and we were not informed. Huge draft coming in around back patio door - had to fill with steel wool and cover with carpet to keep the draft and animals out; painting was not two coats as per agreement; gyproc could be seen in some areas; drafts from garage and back door. Had meltdown at site foreman day after move in; promised everything would be fixed. Had some guys in who did some minor repairs but all of the above have not been touched and we have been in the house for two months now. Repeatedly throughout the build, we spoke to the site foreman with specific requests (i.e. motion lights, pot light location, etc.) and we were told everything would be done as requested; nothing ever was - it was always "this is the way we have always done it". They have completely cut off communication with us after we melted down at owner and now we cannot move forward with our home. We don't have a finished kitchen, fireplace, bathroom and basement has some serious concerns. We are now in the Tarion warranty phase and the builder has three months to fix the interior problems and to the end of the summer to do the exterior work meaning we will be living in an unfinished house anywhere from 6 to 9 months. All the little, common sense things they just don't care about but mean a lot to the home owner. They were sure quick to take our money and they absolutely don't care that our home is not finished. Would never, ever recommend this company to anyone. Tired and frustrated of the lack of compassion that the owner has and you would think with so many problems, the owner would potentially visit the work site to see what the client is so upset about as the site is only 20 minutes from the office - clearly this owner does not care.