Reviews

10/10

We quoted a new window opening in our brick house. Brock’s quote was most reasonable and we really liked our salesman, Rob. Throughout the project Rob was professional and enthusiastic about our project and Brock. He answered any questions we had within a couple hours. Brock would also call to make sure we were happy with our install. The installers were friendly and kept everything as tidy as possible. They installed a stone trim on the outside of our window to match our other windows so it looks like it has always been there! Very happy with the result. We have extra light and a wider view of trees in our dining room it’s gorgeous! Thank you Brock.

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Company Response

Hi there,

Thank you for the 10-star feedback! We're happy to hear of your satisfaction with your Sales Representative, Rob. Our main objective is to ensure our clients are pleased from the initial consultation through to completion, and it's evident that Rob ensured that was attained.

We appreciate you sharing your experience, and hope to have the opportunity of working alongside you again in the future.

Regards,
Brock Doors & Windows Ltd.

10/10

11 stars for Peter and Greg Walker! They replaced our roof three years ago and although they were not the cheapest company, we chose them for peace of mind. When they had completed their work we brought to their attention a couple of minor cosmetic issues, and these were fixed the next day. Most recently, we had a leak in our living room ceiling. Peter promptly came to assess the situation. The leak was determined to be coming through a window flashing which was not installed by their company. Peter and Greg fixed this for us anyway without charge. We are extremely grateful to them for this quick no-fuss remedy and would highly recommend their company! Thank you for going above and beyond for your clients.

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Company Response

Thanks G for your great review. It was a pleasure doing business with you again. If you have any further projects to be completed, please feel free to contact us at any time. Regards, Blerta

10/10

The drawer freezer of our fridge was no longer working. It had been having issues for months and making loud grinding noises. One day it finally quit altogether and we had a pile of rotting food. Evgeny Pankratenko showed up within a couple hours of my call and fixed it within the hour! He had the correct part on hand and explained all the issues: why it wasn’t working, where the grinding noise was coming from, and why this could be affecingt the temperature of the fridge above. He placed the fridge back together as it was before only better! Thanks Evgeny!

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Company Response

Thank you for so great score for our service.

10/10

We were looking for an engineer/architect who could draft up plans to remove structural walls in our basement. Rocco was very prompt in responding to all email inquiries. He also obtained the permits for us, one less thing for us to do. Really easy to do business with.

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10/10

Found Accu-Star on Homestars. Spoke with Nev, who is very friendly! Was able to set up an in-home consultation and received a quote within a couple days. Price was reasonable! Set up a date for the work to be done within the week at a time convenient for us. Job was done with no disruption to us. What more can you ask for?

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9/10

We installed two new skylights in a dark bedroom. We love the new look! The room is 2 or 3 times brighter and we love spending time in the room. Even the roof looks improved from the outside, looks updated and special - the skylights are esthetically pleasing from inside and out. The solar shades are terrific and the venting option has increased the circulation in that room dramatically. We like that Dennis came to our home to give us a quote. He explained the price difference between his and another company's to my satisfaction. I researched the skylights between the two companies and we are very happy with Velux. The workers showed up within an hour of the promised time. They worked hard, even coming back an extra day to ensure the quality of workmanship was good and everything was done right. They tried to keep things clean. I was a little frustrated that after sending in the deposit, I had to follow-up twice asking for a start date (with no callback in between) on the installation, which went beyond the 1 - 2 week booking date we were told could be accommodated, and had hoped for. In the end, we are happy overall with the service and product and would recommend this company to our family and friends!

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Company Response

Hi G, We’re so happy to hear about the great difference the new skylights made in your bedroom. It really is amazing how they can change the atmosphere of your home from the outside-in. It is good for our clients to do their research and find out what is most important to them when having work done on their home. We provide top-notch quality of service and products and find that Velux offers the same guarantee which is why they are the main manufacturer we work with. I’m sorry to hear about how you were not completely satisfied with how things were handled right after you gave your deposit. We always send a confirmation of deposit after it is given and then give our clients a call once we have them in the schedule (which is usually about a 2-3 week lead time). As for your unreturned call I’m not quite sure what happened as we usually return all of our calls as soon as possible. We are taking this feedback and use it to improve that side of our in-office service. In fact Denis has implemented a new system to help us stay on top of keeping our clients informed of delays and the reasoning for it. Thank you very much for your review and enjoy those skylights! Warm Regards, Sarah and the S.U. Crew

10/10

After researching and obtaining quotes from several referred Window and Door Companies, including Pella Windows, it was clear that Casa Bella Windows was the only company that could provide us with the size, colour combination, and design we wanted, and within a reasonable time frame. The salesman, Nick, and his partner Devin were extremely personable, professional, and easy to deal with - even fun! The service was top class throughout, with prompt communication whenever we had questions. Even the installation crew communicated with us when they had questions or ideas for us to consider. The installation was beautifully done with little mess and within the allotted time frame. We are so pleased with the craftsmanship of the trim (the crew did something special for our master bedroom windows) and even the capping is esthetically pleasing. We would definitely recommend Casa Bella to our neighbours, family and friends, whom have all commented on how beautiful our new windows and doors look. This new upgrade has given us another reason to love our home.

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Company Response

I am so glad that you have another reason to love your home. The installers told me about the trim work in your bedroom and it sounds beautiful. Our installers really are top notch. Thank you so much for the wonderful review and I had fun working on the project together too. Sincerely Nick Pasquale