Ian in

EDIT: While I do appreciate their response, they did not consult us with "The Licensed Plumber suggested that we glue the carpet to the top of both the drain and the backflow cover". The Plumber did however suggest we could raise the floor, but that was a separate issue altogether that we did decline, but, did not affect this result. Their partial refund was $400. less than 10% of the total cost to us, and, for a final product that will just need replacing due to poor advise, lack of care for the client, and miscommunication between their own internal teams. Please take their responses to reviews for what they are, a means to try and recover Brand Image due to poor craftmanship. Given the number of trades available out there, this should be an easy avoidance for anyone looking for floor work. Original Review: Initial conversations were great, we felt they understood what we were looking for, and that they had provided a reasonable solution to the specific of our home. Sadly that is where the positive ended. We had a floor drain, and a back-flow valve cover that they told us they had a solution for, and their solution was to glue the carpet on top of both, now, we can't even open the backflow valve, and had to cover with a shelf due to how bad it looks, and the drain is now glued and it was still cut out, so you can see where the drain is, but can't access it...this was super weird, and I'm not really sure why it happened. Then, we had agreed to go up to our door to the laundry room, and I would have expected this to have had a transition piece, or something but the carpet was left loose, and it wasn't enough done far enough in to our laundry room so you can see a gap so it looks very unfinished. We have scrapes and dings on our walls due to carelessness, and there was a TON of cleanup to do after the work and they had left. We have a small dog and a 2 year old, who thought it was a tasty snack, so super dangerous as well. I really wish the conversations and feeling I got from the beginning were carried though, and there was no real remedy for these issues. They offered us less than 10% as a refund for all the issues, an incomplete and unprofessional job. Please beware of hiring this company as it is clear there is no care for the customer, just their bottom line.

Had a patchwork job to finish up due to previous owners and the job was done great! Items were ordered promptly, work was scheduled quickly and communication was great!

From the onset, the communication and work was excellent. The advised on items that they wouldn't recommend doing at this point in an effort to help me be cost effective. The work was done tidily, and professionally.

We worked with Bryce on our inspection of our new purchased home. He did a very thorough job including a very detailed report of items we should consider in the near term, and items to monitor over the long-term. He even suggested that we look into some of the contents in the attic which turned out to be vermiculite, and we were able to go back to the sellers and get them to remedy before closing. This saved us a ton of money, and we wouldn't have know to ask if he hadn't mentioned it! This is an easy recommend to anyone.

He is the single reason we continue to use Canadian Appliance source. As a commercial client I can trust Josh to give me his opinion and expertise rather than a typical sales job you usually get from similar roles.