It was right after new year when our furnace broke down. We called three (3) service providers for quote and only Karnik Tellyan from Maxaire came personally and expediently to our house to inspect the existing furnace, assess the air quality and determine the appropriate furnace for us, prior to giving the quote. For his sales pitch, he was transparent, concise and downright honest. While his quote was not the lowest among the 3 suppliers, his clear presentation made us feel comfortable that we know exactly what we're getting. Unlike our old furnace with no air intake from outside, this new furnace he's offering us will have external air intake and thicker filter for better air quality. His desire, not just to get our business, but to provide a genuine value proposition made us more convinced to stick with his pitch. The ensuing service visit, disposition of the old unit and installation of the new furnace were seamless. We're more than satisfied and so glad that we decided to go to Maxaire. Karnik's keen sense of legendary customer service is highly commendable! I have no hesitation in recommending Maxaire to any and all future customers!
- Approximate cost of services:
- $4,000.00
- Company Response
Hi Nestor, truly appreciate the time you took to write this detailed review, wow! Yes whenever possible we prefer to visit the home to complete a professional assessment as by doing so we sometimes discover other areas of home comfort that could use improvement. In your case the opportunity was indoor air quality and I hope this change makes you and your family more comfortable in the home. Thank you so much for your business and let us know anytime we can be of further assistance.
-Karnik