Reviews

2/10

Work was a tad late in getting started and finished product has been tarnished with poor customer service to repair work completed. I reached out in May, July, August, September and October with no definitive plan on completing the repairs. Sales up front is excellent but as with other reviews, customer service post sales is beyond terrible. Promises of concrete work never cracking are not true and definitely never get fixed. Well at least not within 6 months of notifying them. I am happy to show you the email chains of inaction. Perhaps I can update my review if the repairs are ever completed.

Approximate cost of services:
$60,000.00
2 of 2 people found this review helpful.
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Company Response

Dear Customer ,

We apologize for the inconvenience , please give our office a call so we can rectify this issue for you.

Thank you

10/10

Steve installed my garage doors 3 years ago. I recently had a problem and Steve was able to come over the same day to repair it. I'm pleased to continue to provide the same great reviews 3 years later.

Approximate cost of services:
$100.00
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10/10

Chris F. is a rock star. Came on time, took the time to walk me through my problems and cleaned up. I couldn't be more impressed. Thanks for a great experience.

Approximate cost of services:
$200.00
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Company Response

Hello Markland and thank you for sharing your positive experience with Mr Rooter and our technician Chris F. At Mr Rooter we believe in the old saying "treating others as we would like to be treated." and it seems like Chris did just that! Thank you very much for choosing Mr Rooter and have a great day!

10/10

I had my new garage doors installed last year. I waited a year to write this review to make sure everything was still working after a year of use. I was very impressed when installed and still am. Steve was wonderful to deal with and my kids liked him too.

Approximate cost of services:
$0.00
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