Reviews

0/10

I was looking forward to using Bath Fitters for the first time to repair a worn out tub with a new insert. On the day of the tub install, I received a call from the installer who told me the appraiser measured the tub incorrectly and the tub insert was too large to install. I was told I would hear from an appriaser in 24 to 48 hours to re-measure and order another insert with the correct size. After 2 weeks of messages left for the appriaser and branch manager I have not heard from anyone. I cancelled the order and asked for my deposit back which I have yet to see on my credit card. I am incredibly disappointed in the lack of customer service and Bathfitters failure to follow up on their errors. As a property manager and owner of 4 revenue properties I will never use this company.

Approximate cost of services:
$1,100.00
1 of 2 people found this review helpful.
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Company Response

Hi Lynda, we appreciate you sharing this feedback. This certainly is not how we want our installations to go, and we're sorry you encountered this. Thanks again for informing us.

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

"Once again the install went smoothly, the guys were very respectful and nice and yes...we love the windows. What a difference new windows make. There are not too many houses left on our street that don't have new Supreme windows and doors, I think we started a "window wave" on the street back in '05...but still spreading the word to friends and family. Thanks Karl.

Approximate cost of services:
$25,000.00
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