I used this company twice, but to be honest their work was less than satisfactory; they seem overwhelmed. After two attempts they were unable to resolve our wildlife problems -- It turns out they offer a warranty for a year, but when I called back to have them check our squirrel situation again -- a third time -- before the year was out, they didn't believe me -- I guess because they didn't want to reimburse me, although I didn't even know I was entitled to it and wasn't asking for anything without paying. I called and told them I would give them a final chance to fix the problem. They made it clear criticism was not appreciated. After being treated disrespectfully, by returning my message with an 8 am phone call, and then didn't say "Swat Wildlife" when they answered the phone when I returned her call, and being subject to her shouting at me over the phone. I sadly told her that I could no longer use their services (even though it meant that I lost out on the potential to "cash in" the warranty I was owed). It was worth it to begin afresh and pay someone else $300 to come and get the job done without the hassles. I note they have responded saying I used a profanity, this is absolutely untrue. She was shouting at me, refusing to listen, and wouldn't have heard what I said anyway. Just the way they reacted, shows how impolite they are.