On Aug 17th 2010 my wife and I purchased a King size bedroom set. We specifically asked if the bed was available in King and if the bed required a box spring, since we had a mattress set. The sales rep said the bed required a box spring so we went with the set. At the time of purchase we find out that the bed is not available and won't be until mid October and he'd give us a bed frame to tie us over. We said fine, paid our cash and went on our way, only to discover that the contract now stated Mid November for delivery and we got charged for the temporary bed frame. When we got our dressers there was an issue, so my wife called the company explained the situation and they said they'd call back in 2 hours which ended up being 2 weeks later. At the end of November my wife called to find out the status of the bed delivery, only to be advised that they had the bed but it couldn't be delivered for another few weeks. We received our bed on December 29th, Only to find out that it was not compatible with a box spring! I went in to speak to a manager on December 30th and was advised by the assistant manager that the rep that sold us the bedroom suite was fired for misinforming customers, and to come in later that day to speak to the manager. I went in and spoke to the manager with no resolution, and was asked to go home and await a call from the general manager that night or early the next morning, NO phone call. so I went back in to the store only to be told that they will not refund for their error and they would give us a store credit. So in the end were forced to pay for a bed upgrade. However the bed will not be delivered for another 4-6 weeks. I am not impressed or satisfied with this as we have been more than patient considering the wait time we've been waiting for responses. I've had enough with their treatment.
- Approximate cost of services:
- $2,400.00