My washer and dryer were both not broken so I looked up this company in the yellow pages. Called and spoke to a lady who set the appointment up and told me there will be a $35 service charge to determine the problems. Two technicians showed up on time the next day. So far, so good. One of them was doing the testing, the other doing the talking/sales. They tested both appliances and determined that the belt was broken in the dryer, while the washer's motor was fried. The sales guy wanted to charge me $200 to change the belt, and the washer's motor was going to cost $400. I told them to leave the washer alone, and after some haggling they agreed to change the belt on the dryer for $100 and waive the $35 service charge. Problem was, they couldn't find the right size belt - after trying a few on they just gave up because they had another appointment scheduled. They then proceeded to charge me $50 for the attempted service, they didn't put the dryer back together, and too boot, they took my old belt without me knowing it! This is where it gets funny. I call back the number that the technicians called me from, but it redirects me to the lady that setup the appointment - and she just goes crazy on me! I told her the situation and ask her, politely, that her crew stop by and give me back the old belt because I need it for reference. She starts yelling at me saying that her guys are busy and she is busy, she doesn't have time for this and that I don't need the belt anyway. There is no way for me to say anything because she just keeps yelling at me the entire time, and then hangs up. I've called back 3 times and she just does the same thing, doesn't let me say anything or just hangs up. It was actually kind of funny, but my appliances are still broken and I'm out $50. Do not call this company. They don't list their address for a reason.