Reviews

10/10

Antonio installed retrofit ventilation in our old home and also fixed a number electrical issues. Right from the first phone call Antonio was responsive and very clear. His quote arrived on time and was detailed. It included prices of items and what was included. On the day of the job, Antonio arrived on time, along with his sons, and they worked through the day and late into the evening to finish the job. He explained everything, consulted before critical decisions, did everything professionally and neatly and cleaned up thoroughly afterwards. Their knowledge, dedication, patience, attention to detail, respect for customer's wishes and quality of work are some of the best I have ever seen. I would highly recommend them. BTW, Java Electric was a personal reference by someone in the neighborhood and even they had amazing things to say about the company. Some other individual had worked on their project.

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Company Response

Thank you for the great review Bik, it was a pleasure doing this work for you. Happy I could do the job with my sons and satisfy you! Thank you for your business.

10/10

Here are the reasons for my 5 star rating: 1. I am a demanding customer. I communicated with Michael over 15 times (email and phone) before the installation, regarding unit model numbers, multiple quotes, changes to installation options. Each time Michael responded promptly and with patience. 2. Michael visited us twice and his lead installer visited once even prior to the installation, during their busy season. Michael also visited the site during the installation. This shows focus on the customer. 3. His lead installer was patient, thorough and genuinely interested in doing a good job. Instead of a day and quarter, they spent two days to get the installation right. The finished install looks great. 4. Some issues came up during installation like incorrect parts from the supplier. Michael's family got involved, rushed to the supplier, picked up the correct parts and brought them to the site to get the job done on time. 5. Michael followed up a few days after installation to check how everything was working. I am glad I listened to my gut feel after meeting with Michael and decided to go with them. For us the entire experience was very positive and I would recommend Mckinnon without hesitation.

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Company Response

Thank you for your review, it was a pleasure to work with you.