repaired a leaking dishwasher(Warning)
Nice operator, Nice boss(through phone sounds nice), and poor technician. Very high price. Poor communication, the technician they sent can not speak english well, I can barely understood what he was talking. I don't feel comfortable since beginning and especially when I can't understand what he talked about the repairing details. Asking for 250 +89+99 for changing something on that dishwasher(sorry I really can not understand what he was talking about at all, and I told him just stop the leaking please,and he gave a solution to change a tube underneath the dishwasher of 150....just not very clear about the price of each item and seem like easy to change the solutions, i feel that is not trustable! After the work done he talked about me through the phone with his boss right in front of me to laugh at me for I was negotiating for the price(sorry yes I did negotiate because it is not reasonable at all.But should you talk like that? Your manner??!). Prefer not to see this plumber named Paul again---So one time service. Not going to recommend this company to friends.
- Approximate cost of services:
- $250.00
- Company Response
Hello Diane. I remember speaking with you for about 30 minutes on the phone with me and another customer service representative before you booked your call. You had a number of questions and we are happy you felt our upfront service was nice. That makes us feel good. I also remember speaking with you at the office for about another 30 minutes after the service call was completed for some of the reasons you listed above, namely that you felt that you couldn't understand Paul or that he couldn't understand you. I am sorry for that. Some of our technicians have accents and they have to slow down in their speaking in order for some clients to understand them more clearly. I saw the notes on the file and see that you were able to negotiate the price clearly with Paul on the site, I am happy that you were able to arrange that part of the service clearly. The GPS saw Paul dispatch for your service address at 1:11 pm and he arrived at 1:42pm to start. He cleared out of the call 2 hours later at 3:36pm. I asked him to be thorough on testing the for leaks as you were very concerned how it was leaking on the floor below and you were very worried if it would happen again. We have not heard back from you about the leak so I am hopeful that is all behind us. Paul is a wonderful technician, soft spoken and mild but very kind and loves to solve his clients problems. He does a very good job at that and has dozens of 100% good reviews on GOOGLE, FACEBOOK & The Better Business Bureau. We are sorry for any frustration that it caused you. You paid the standard dispatch and $150 for full parts and labour in the end. I really hope you see the value in a full service company being able to spend that time with you to fix the leak you had on your undersink plumbing. You can always reach out to us if you have any further questions. Warm regards, Jason, Team ProSolutions.