ChevyP

John returned my initial call very quickly! He was out to quote our job within a day or two of my call & was very quick to respond to all inquiries with calls or emails. I received the quote the day that he came to see our job, as promised. It was extremely competitive & reasonable, especially for the quality of work his team did. We had a couple of quotes previously, and didn't feel the professionalism to be comfortable with either of the companies to work on our home. We found True North and after my husband researched their site, and watched many of the educational videos they had posted, we decided they were the type of company we wanted to trust with this job. As soon as I met John, I knew that they were the ones for the job! We received the quote, and that evening gave them the job. Our eavestroughs were about 32 years old (we just moved in 4 months ago), the age of the house...yikes! They were graded improperly and also the downspouts were in the ground which we found out was dangerous to our foundation & weeping tiles. John educated us on what he was going to do to correct the problem that our home had been faced with for quite some time now. He came, on time, with his team & they were straight to work! They redirected the downspouts & fixed the grading with all new eavestroughs! They disposed of the old eavestroughs (I looked out the window and saw John meticulously packing the waste away in an organized fashion which speaks to his overall working style to a "t"). My husband wasn't home during the install, so John is coming back on the weekend to educate him about what he did/changed, and why. He also went above & beyond to find some material to plug the one pipe that was the closest to our home so that no more water would get into it (as it is permanently in the cement). Super impressed with the responsiveness & professionalism of True North and will 100% be referring them to all family/friends within their service area! Thanks so much to John & your team. We purchased this house about 4 months ago, and having more to do than we initially thought, you calmed our fears for this job!

We moved into a new home and had a small basement leak that had been there for a while resulting in some mould that had started. Jonathan returned my initial call within a few hours providing me with a lot of information on that initial call. A couple of days later he was over to give me a quote and tell me the game plan. As soon as we approved the job he made the time for us and was over to take care of our issue. Jonathan was always on time, and in constant contact providing updates. Super professional, courteous and friendly service. Thanks Restoration 1 Durham for helping to keep our family safe!