I booked a service call for my furnace as it was having trouble running. George came by and determined it was a broken heat exchanger. He recommended replacing the entire furnace as it was 15 years old and replacing the heat exchanger could run about $2k. I opted to go for a new furnace. They were able to book the installation quickly and for a date that worked for me. Kevin arrived on the scheduled day and was able to get everything installed within the single day and I finally had working heat. I was happy with Kevin's work and he cleaned up his work site after he was done. He was able to answer all my questions. All his work performed passed city inspection.
- Approximate cost of services:
- $4,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for sharing your recent experience. We are happy that you were pleased with the experience and you have a new furnace up and running for the winter. Peace of mind for you and your home. I will pass your comments on to George & Kevin including the entire Service Team here at Knight. Please call us anytime we can be of assistance to you. Thanks again and hope you enjoy a warm winter in the comfort of your home knowing we are here for you anytime you need us. Best Regards. Mark Coffin. Service Manager.