Derek in East Scarborough (West Hill)

This is my second review for Thermenergy on Homestars. Based on a previous positive work experience (hot water tank install + A/C repair), we decided to call Kal once again. We are so glad we did! Our gas furnace broke down in Feb 2022. Kal showed up like Batman the same morning at our East Scarborough home to assess the issue. Within 5 minutes, he confirmed that the gas valve was malfunctioning. The part was ordered the same day, and he offered to replace the flame sensor and igniter parts with no additional labour costs. The technician, Mehdi, came punctually the next morning and conducted the repair with professionalism and was very polite. Price was reasonable, great communication by Kal throughout the process, and more importantly the fast response was so essential in our emergency! Thanks Thermenergy!

Thermenergy provided the most competitive pricing for my request for quotation for a “two birds with one stone” job: 1) Fix central A/C (recharge refrigerant), 2) Remove and replace 40 gallon rental hot water heater. Contacted a bunch of companies through Homestars and locally as well. Kal got back to me quickly through Homestars and spoke with him by phone. He was knowledgable and easy to talk to. Kal recommended the Rheem PV40, and advised that we keep the same sizing for practicality and energy savings. He was helpful at explaining the process to return the rental tank, and that his guys would take care of it. Kal actually showed up the next day to fix my A/C and to confirm existing site conditions and pricing for the hot water tank. His pricing was “all-in” with no surprises. For the A/C fix, Kal quickly recognized that the original installers left the refrigerant lines overcharged. Opposite to what we thought was broken by conventional wisdom! Although it was a fast and easy fix, Kal hardly charged any money at all for the repair. For the hot water heater work, two technicians showed up the following week. The two gentlemen were punctual, friendly and answered all my questions in a helpful manner. The workmanship appears to be pretty good. Hardly any mess left behind. Rental unit was returned to Reliance Home Comfort the morning of the following business day. We’re pretty happy with the Rheem PV40, it’s much quieter compared to the previous rental GSW power vent unit. Good riddance to monthly bills. Work was completed in early-July 2020. So far so good.

On a dreary Saturday afternoon in early October 2016, my wife and I visited Kastle looking for a new gas fireplace insert. We were greeted by the owner Doug Davie, a very friendly and enthusiastic gentleman. He showed us the Valor Legend G3, on sale at the time, and explained that Kastle has a custom model which has an "all-in price" that has basic black trim, black doors, black background, and logset. Other stores were quoting us extra charges even the most basic trim items! Kastle was many hundreds less than the competition! A week later, Doug visited our home for a site investigation. He was very patient and understanding with my wife's drywall damage concerns, and explained the best and worst case scenarios. He was also very reasonable with the installation quote for the extra gas piping required as well. Doug also stressed that his company does not hire subcontractors to perform the installations, and reminded us of the new working at heights training requirements. Essentially, the homeowner is liable if they indirectly hire an untrained subcontractor that falls off their roof -- yes, liable even in a subcontractor relationship! We requested the certificates and names of the staff from Kastle, and received all pertinent information for records right away! These guys are the real deal. Installation was scheduled a few weeks after. Three gentlemen (same guys on the certificates) showed up on-time at 10 am and took about three hours to complete the work. They were very polite, professional, left the place spotless, and showed us basic operating instructions afterwards. It's been over a month since the installation was complete, and we are very happy with our gas fireplace. We highly recommend Kastle. They are a solid family business that understands the needs of the customer.