Satisfied with the quick action and being taken care of as a customer. Have several issues after installation, but got call back quickly and followed up. As a customer, what we are looking for and expected is professional advice and good product. I got some followed up advice afterwards, which I really preferred I would have got them ahead.
- Approximate cost of services:
- $14,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for reaching out to us. Our installation manager repaired your patio door immediately upon notification. It's unfortunate that a simple adjustment screw stopped your patio door from locking properly. Instead of replacing this screw we replaced the whole lock to ensure you had no further issues. We have adjusted the location of your kicklock for you prior to this as well as removing a small amount of sealant on the glass. We are sorry you have had these issues but have rectified them for you responsively. We will continue to be here for you should you have any future concerns and yes you are covered by our Lifetime Warranty.