It was our first ever home reno and I had heard so many horror stories I was afraid to embark on the journey. Our home desperately needed a major upgrade to bring it into the 21st century. It was badly outdated when we moved in 15 years ago. We needed the entrance way, kitchen and 3 bathrooms to be gutted and redone to bring new life into our house. My wife and I knew nothing about renovation, design or materials (and both have very little idea of style and colour). I went to HomeStars and interviewed 6 of the most highly rated businesses as well as several more contractors who had been recommended by friends. I have to say that I was immediately impressed by our representative, Cheryl. She came into our home and got a feel for our lifestyle and needs. She gave us a detailed quote that specified all the materials that were to be used. Everything for the reno was included (except a couple light fixtures). I frankly didn't have a clue about choosing sinks, tiles or anything else for that matter. The quote was really too good to be true and she picked excellent materials that we were very pleased with. We were welcome to upgrade anything but frankly I didn't feel the need to add very much. Many other contractors quotes would have made us price each and every material used to find out what the budget would be and frankly I didn't want to have to price each item individually to find out how much the total job would cost. But I can tell you we got an EXCELLENT deal in consideration with the size of the job. Other quotes were higher even though they didn't include all the materials. Cheryl took the time to sit down and educate us on choices and components because frankly we didn't have a darn clue. And I can't say enough how respectful all the guys including Danny, Mark, Ben, Quing and David were in our home (especially in a time of COVID). Cheryl said she could do this major reno in 6 weeks and I chuckled to myself at the time. Well they finished it all in 6 weeks and 3 days and the 3 day delay was caused because of supply problems finding the sink I wanted. They did so many extras and it all remained within budget which I find to be truly amazing! Cheryl came today for the final payment "less deficiencies" and really there was not one to be found. I don't usually do "these review things" but I can not tell you how happy I am with K Wood. From the design to the finished product this team can not be beat. And I haven't even mentioned how beautiful my kitchen cabinets are yet! Thanks to all the great people at K-Wood who made our dream home reality.
- Company Response
Thank you Duncan for your detailed feedback. We are delighted you are happy with how your project turn out. Thank you for accommodating us with a change in schedule. Our goal is always to minimize disruption in customer's lives. Thank you for your trust in us. It means a lot to us.
Happy holidays to you and your family in your beautiful home!!!