My furnace was having issues consistently blowing warm air and would actually blow cold air from time to time. I reached out to Owen based on his great reviews on Homestars. He got back to me right away, scheduling a time to come by the next day, and also provided me with some things to try in the meantime. After his visit he followed up with me to ensure everything was working properly. A few days later the furnace wasn't quite right. He came at 11pm and within 30 minutes had everything working. He once again followed up after his visit to ensure everything is still fine, which it still is to this day. He's the real deal and lives up to his 97% rating. He's got my ongoing business.