Look no further! No pressure sales tactics whatsoever! We had a 20-25+ year A/C unit that wasn't cooling our home as expected and we noticed condensation on the line leading from the A/C unit to the furnace. We had called other HVAC companies that either didn't respond or responded with possible reasons causing the issue, but never responded to our request to setup an appointment to come and have a look at the unit. We understand the industry is overwhelmed with demand as a result of the COVID-19 pandemic and supply issues in parallel, but to not respond at all, even to say they were overwhelemed with calls and couldn't come to look at our issue as a result, would have been a nice and quite frankly appreciated business courtesy that would have at least kept their business on the radar for future needs if required. We continued to seek out reputable HVAC companies and came across Wamboldt, which had great customer reviews. We now see why. Wamboldt responded to our call and was onsite at our house within 48hrs. They told us the many possibilities that could be causing the problem, the least of which could be low freon. We were undecided whether to simply top-up the freon and see if that helped versus committing to buy a new unit, potentially unnecessarily. Owen offered a solution. He offered to top-up the unit and gave us a few days (which happened to be during a heatwave) to see if that made the difference. At which time we could decide to keep our current unit running or buy new. If we decided to buy new, there would be no charge for the freon top-up and site visit and if we didn't decide to buy new, he would bill us accordingly. Owen re-iterated that it was our choice completely, with no pressure. Wamboldt stayed true to this committment. We did notice a positive change to our A/C with just the freon top-up. With the time given to test the results and make a decision, we were able to do further research, and given the age of our unit, we decided to buy new. A quote for a new unit was received and an installation date confirmed for just under two weeks of the quote receipt....not bad timelines considering the supply backlog. The new unit was installed on time as scheduled. Fully recommend this company to anyone with HVAC needs! Thanks Owen and Matt for making this a stress-free experience. You've got our business, thanks to your business ethics!!