Ioannis in Scarborough

This transpired almost a week ago, but given what this house has gone through the past two weeks I think I can be excused for making this review so late. We had made arrangements with Paul to clean our ducts in preparation for a new HVAC installation. We'd been living here since 2002 and had yet to clean the ducts, however there was evidence that they had been cleaned in the past (how well we would find out...) We chose Paul from the reviews on homestars (as we didn't have any references) and price wise Paul seemed to be in the middle of the pack. What stood out for us was the honesty factor noted in the previous reviews. We had scheduled for Nov 17th, but a job just outside of town took longer than he expected and he called several times to keep me posted on his timeline. Finally, when he was ready to come down, it was getting late and it was Paul who offered to reschedule for the upcoming Sunday and as a courtesy he offered a nominal discount. So Sunday came and Paul was there slightly ahead of our arranged time. He came in and explained to us that the first thing he wanted to do was to confirm whether cleaning was even needed. He accessed the return shaft via the humidifier and noted that there was very little dust. Based on this he thought we might be able to avoid a cleaning. My impression of Paul was positive from the start but any doubt was gone at that moment. His first priority was to confirm any work was needed or not. Others I'm sure would have stated cleaning was required (even if not required) just to make an extra buck. Paul clearly indicated that he did not want his business based on such practises. However, he then accessed the main return air duct of the house to confirm his assumption and we were amazed at what we saw... a carpet of dust over an inch thick. So he began by preparing the rooms and vents as needed. The whole job took over three hours to complete. During that time all the ducts were agitated and all dirt and dust was sucked right out. He was even willing to create access to some of the ducts that had several turns and were not accessible completely from the vents themselves. We were very pleased with the work Paul did for us and I would not hesitate in the slightest in referring him to others. He was courteous, professional and above all he was happy to answer any questions we had (regardless of how odd they may have seemed). Thank you Paul for all your efforts and we hope you and your business continue to prosper and look forward to using your services again in the future.