Reviews

10/10

A.C. in Scarborough We live in a modest 50 years old bungalow for 16 years. Because of the house structure and poor insulation, the heat distribution was not even through out the house. We thought by redoing the stucco wall with EIF’s (in 2010) and upgrading the attic insulation to 15 inches (in 2012) will be either energy saving as well as maintaining the temperature even in the whole house.. On the contrary that makes the house even stuffier. So may be my HVAC system has problem.. I look up and sourcing for changing my old air conditioner or plus furnace. From the internet and papers I called 3 company, one sales person just gave me the price of both air con./furnace, the other one only interested to quote me the expensive types (meaning to solve my problem), only Cy from Spring Home Heating and Cooling gave me a breakdown of options and brought in George the installation and service manager to look at my duct work. He recommended to extend 2 pipes from the furnace in the basement to my bedroom where only has a return using as an outlet, also suggested to install a HRV (heat recovery ventilator) which will bring in fresh air from outside and exchange stale air from inside. My husband and I bought the idea deep down we know this is the solution to our problem, also it is an investment to our health. Energy saving is good in a way but if the house is too insulated, condensation and mould growing can be hazardous. The job of replacing old units of air conditioner, furnace, installing HVR and adding two pipes was finished in one day by 4 technicians. George even came back several times to sort out some issues on the air ducts until we are satisfied. May be it is too soon to justify the difference, but at least when we come home we don’t feel suffocated to open doors and windows which in a way is loosing energy. The temperature of the house is faster to reach the attained degree. We are very pleased with their job ethics, George once replied in his email saying “I understand that the installation is one day work for us, but the system will be there 20 years for u. That's why the customer satisfaction is the most important for us”. If there is scale over 10, we will give 11. Keep up the good job. A.C. & J.C. P.S. They even help us to apply for the rebates.

Approximate cost of services:
$9,000.00
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Company Response

Hi Angela, wow....what a nice comment. Really so happy that we provided the right solution for you and the family. furnace and AC is only a part of total comfort and healthy solution, proper ducting and HRV will improve the comfort substantially. I will check in a few months. Take care !

9/10

We lived in this modest 50 years old bungalow over 15 years. The outside stucco wall was peeling off mostly due to leaking eavestroughs. I went through websites and flyers, 6 people replied. They all said the same thing, my stucco wall was old style, new EIFs could be replaced. Dimension Exterior was referred by one of the leads I called. He looked at the condition of my house and gave me an estimate detailing what the job was involved. And the good thing was he said he could do my house first before next project. They finished the house, chimney and garage within 2 weeks, if not because of the rain and unexpected shortage of material the job would be finished earlier. They had 3 people working starting on time everyday, very efficient and cooperative. The finished house looks clean and inviting. They even repaint part of my driveway with sealers and throw in the lighting sockets (which are extra from another company). They are also good at their warranty. They even come to fix the damage holes by the woodpecker on the wall which happened after finished in 2 months. One unavoidable nuisance is the foam particles will keep showing up if not clean up fast enough. This if not handle sensibly, may cause neighbor dispute. All in all Arnold delivers more than he promised. And he is easy to access by phone or email. Quick response. Thanks Arnold, Laslo and guys.

Approximate cost of services:
$18,000.00
What could this company do to improve their services?
It will be perfect if the cleaning up is more thorough.
Any advice to offer fellow homeowners facing a similar project?
lining up the caulking may post a problem.
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Company Response

Dear A.C. ,

It was our pleasure to serve you on this project and happy to hear that, you're most likely satisfied with the delivered service of ours. Exterior stucco (EIFS) application comes with many little foam particles and unfortunately so hard to vacuming all of them, but we tried our best. Thank you so much for the honest review.
We're wish you all the best and enjoy the new look of your home!
Sincerely,
Arnold , Laslo, Tomi and Zsolti