Anna in Kleinburg

On Friday, my washing machine started making strange sounds just before the spin cycle, and then subsequently stopped working. I called Sears, and the quickest they could come was Saturday, so I booked an appointment. 5 hours later, they called to cancel, and the earliest they could come was Tuesday, so I told them don't bother. I next called TAS....same problem, Tuesday. I did a quick internet search and up came "The Appliance Guy" reviews and I decided that I'd give him a call - by this time it was 3 p.m. on Friday afternoon. Joe answered on the first ring, and did a quick diagnosis over the phone. I expected he was going to put me off until next week, and instead he said "I'll be there in 20 minutes, I'm not far away, and I want to come now to see what is happening". I couldn't believe my ears, and sure enough, he arrived in 20 minutes with toolkit in hand, and got to work. Within 10 minutes or so, Joe had diagnosed a pump that needed to be replaced, and he even had the part in his van! Another 10 minutes or so, Joe had the part replaced, he cleaned up my floor, and I signed the bill. What an amazing service professional! I was completely thrilled to have my washer working like new again. I'll be calling "The Appliance Guy" again whenever I have a repair, and I'll certainly recommend you Joe!