This is the second time we have used Torontogranite.com. Both installations went well. This time around the installers were nice, courteous and generally passionate about the job.
However, we had some issues during the day of our install whereby we could not get an estimate for when approximately during the day the installers would come. I called several times to confirm a time, but only received an email back once to say they could not guarantee a time, only that they would come sometime in the afternoon. My wife was home the whole day waiting, and only at 5:00PM did anyone come. If we had known they would come at night my wife would not have to take the whole day off work.
The issue was not that they came late, but I did not get any response from the office staff to give me an estimate on time., even after several emails and calls during the day. The only follow up I got from the office was to make my final payment.