Reviews

0/10

The job was relatively easy. Installation of tiles to the floor of my porch- apprximately 120 sq feet. Tiles, mortar and grout already purchased. After 3 weeks of unreturned e mails and phone calls, I gave up. Ten stars? How on earth? Don't waste your time.

Approximate cost of services:
$1,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

www.castorra.com
info@castorra.com

1/10

May 10 2016: connection between a copper pipe and a galvanized pipe replaced - 30 min job. Total bill was $632.80. Original copper pipes had been installed by Brothers several years ago May 17/31: E mailed complaint (X 2) June 10th: Called, spoke to someone - "we will look into it" July 5th: NO response or follow up; called again This company does not respect its clients; this company does not provide a breakdown of charges (labour, materials, fees); this company overcharges; this company should be avoided JH Toronto

Approximate cost of services:
$632.80
1 of 1 people found this review helpful.
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Company Response

Thank you for your review. We are constantly trying to improve our customer service but sometimes things don't go smoothly. We always advise the client of what will be done and the cost of the job before we do the job. We require customer approval of all costs before we go ahead. We appreciate the input.