richmacr

Our second time using Valentin who again provided exceptional service and was very responsive. The total was less than the originally quoted amount and price was very reasonable. Would definitely recommend to others and will use again.

Jim and his team did a fantastic job restoring part of our semi-detached Victorian house, performing complete tuck pointing of one wall and replacing window sills, with remedial work elsewhere. Jim was very responsive throughout and extremely professional. Extra work was recommended and the communication around this was very clear. The clean-up was excellent. I would highly recommend Reach Restoration to anyone considering similar work.

Valentin responded promptly by e-mail and requested additional pictures, from which he was able to provide me with a series of quotes depending on whether a repair or replacement was needed. He came the next day and was able to repair the valve in a very short time. On the way, he provided updates by text on his ETA. He brought all the necessary parts and was able to solve the problem on the first visit. He was very professional. The final price was as quoted. Valentin provided helpful advice on how to avoid the problem in the future. While here, he also inspected another aspect of my plumbing system at my request. Overall, I was very happy with the service he provided and would highly recommend.

We received outstanding service from Gord and his team at GEM Electric. We had a number of electrical repairs to complete after doing an ESA inspection for insurance. This included removal of knob and tube in light fixtures and some walls, rewiring outlets, etc. We have an old Victorian home with original plaster moulding around the light fixtures, and Gord did a great job of leaving these intact. He took care to minimize the amount of holes he created. The job took 4 days. Gord was able to give us a very accurate estimate. He spent almost 45 minutes performing the estimate, which helped him understand what needed to be done. Other contractors did not do such a thorough initial assessment, and some even suggested rewiring the entire house to bring it up to code (which we felt wasn't necessary). Gord was very flexible with accommodating additional work at the outset and throughout the job (e..g, adding new light fixtures and plugs). He provided a detailed quote in a spreadsheet by e-mail which he updated as we added things. I thought his price for the services was very fair. The team was professional and tidied up each day. I would use GEM electric again in the future, and would highly recommend them to others.