Reach Restoration, Inc.

Tuck Pointing
11 Dunloe Rd. Toronto ON M4V 2W4
Write a Review
Write a Review
Website
HomeStars
Tuck Pointing
Reach Restoration, Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2017 winner 3 timesBest of 2017winner 3 times

Reviews for Reach Restoration, Inc.

Average customer rating:
10 10 (90 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

Brick Restoration

Excellent work. Jim was very responsive to an ask for a quote and came onsite quickly to do the job. The result was excellent.

The whole process was hassle-free, quick and a great outcome.

Thanks.

Was this review helpful?
Victor from Toronto
Victor from Toronto
2 reviews Toronto, ON
10/10

Reach for the Stars and Beyond!

Jim and Tony worked on our home for four days to perform remedial tuck-pointing work. The finished product was beyond our expectations!

Attention to details, great communication as well as the punctuality of each work day was greatly appreciated.

The dedicated workmanship as well as the materials used was truly wonderful as the finished product blends in well with the existing mortar.

My wife and I are in awe as it was Jim who suggested to commence work in March (2021)!!! With temps in the teens, it was great to capitalize on the warm weather to ensure a good curing (drying) time for the repointing work.

Jim is an honest, tentative, and hard working owner who truly takes pride in his (and his crew's) finished product. Jim has a great eye for details. No upsell, no shortcuts, no nonsense, nor funny business, just great humility, great conversation, great insight/advice as well as great work!!

Just remember, reach for the stars and beyond! Reach Restoration, Inc. is truly a league of its own. Thank you Jim and Tony for restoring our home!

V&H (Elated GTA Homeowners)

Was this review helpful?
Company Response

Thank you both for the project and your kind review. As it was a repair tuck-pointing project getting the mortar colour right was the biggest challenge. I am glad we were able to accomplish that so that the repairs became seamless with the original mortar.
Thank you again for your project and introducing us to several of the neighbors who also were in need of localized mortar repairs.
Best regards
Jim

Ilona
Ilona
5 reviews Toronto, ON
10/10

Amazing work by Jim and his team!!!

It was a pleasure working with Jim right from the start. He popped by to inspect the job, gave me a quote and we made arrangements to do the repair. He and his team showed up on time and completed the job beyond my expectations. They were clean and thorough, taking their time to make sure the work was done correctly. I have more work to do and would never consider calling anyone other than Jim. Highly recommend, you won't be disappointed.

Thanks again to Jim and his team for the exceptional work!

Was this review helpful?
Company Response

Hi IIona, I am "kvelling" over your kind review, and looking forward to the opportunity to working with
you in the future.
Best regards
Jim

Shelley
Shelley
1 review Toronto, ON
10/10

Repair of Chimney and Window Cement

Reach Restoration is an extraordinary company. I worked with Jim and his team. Jim came immediately to look at my issues, explained everything, helped me deal with ceiling leaks as well as a leak through the window. He was honest, reliable, the workers were friendly and skilled, and my house was left in an immaculate condition. I have already recommended this company to two of my friends. You will not be disappointed!

Was this review helpful?
Company Response

Thank you Shelly for your project. I was happy the weather co-operated for us and you were able to use your fireplace for the cold spell that followed in February. I appreciated the fact that you recommended us to your neighbors. There is nothing better for our
reputation than direct referrals.
Best Regards from the crew and myself.

Old Guy
Old Guy
2 reviews Toronto, ON
10/10

Tuck Pointing, Window Sills, Window Headers in historical masonry

We had Jim (and Reach Restoration) repair our chimney (from the roof upwards) 10 years ago. He did a great job and his work has stood the test of time (thus far). However, we had an issue with our property management company in that Jim wasn't paid in a timely manner. As a result, when tuck pointing was required a few years later, Jim wasn't interested. Instead, we had a different company (also rated well on Homestars) do the tuck pointing at that time.

This time around, I called Jim (and Reach Restorations) again. After assuring Jim that I would be on top of the payments from our property management company, Jim did a ground floor analysis in order to provide quotes. Once the lift was on-site, he was able to do a close-up inspection of the second and third floor brickwork. It turns out that the previous tuck pointing was done using mortar that was too hard (given that our building was built in the 1920s and needed a more lime-rich mortar).

Throughout, Jim was communicative, accommodating, took photographs, and provided fair pricing for the additional work that we requested once the work was underway. His work was well done, the mortar colour match was better than expected, and he went out of his way to accommodate the tenants and neighbours. Entrusting the job to Reach Restoration was the right decision.

Was this review helpful?
Company Response

Thank you so much for your review. It was great to deal with you directly on this project. We look forward to the opportunity to work with you again in 2021.
Best Regards
Jim

Mary
Mary
2 reviews Toronto, ON
10/10

Home project

We got Jim and his crew to do repairs on our house.
We wanted the whole house done because we thought that we needed to. Fortunately Jim was honest and repaired on one wall what needed and did the bad two walls.
We were so happy with his crew and they did a fantastic job. I compared it to another’s company’s job and there were no questions.
Fantastic workmanship. His crew were very personable and very respectful of our property and respected our neighbours. That was very important to us. Thank you and I would give you a 150% thumps up.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you Mary, for taking the time from your day to provide such a great review.
The men enjoyed working for you and are still talking about the coffee!
Best Regards Jim

James C
James C
2 reviews Toronto, ON
10/10

As Good As It Gets

I was first referred to Reach Restoration by close friends in 2017. Since then, my family has engaged Jim and his team to tend to three properties in Toronto. The relationship has been wonderful. The crew are all exceptional tradesmen: highly skilled and some of the nicest people you could hope to meet. Our most recent project involved extensive brick and mortar replacement for a 100+ year old, mixed-use building. The work has the property looking better than ever and has greatly improved the integrity of the building envelope. Jim and his team once again went the extra mile -- this time during COVID -- to work with our schedule and get the job done while the commercial space was closed. I cannot say enough good about Reach Restoration. Go with them. You won't be disappointed.

Was this review helpful?
Company Response

It was a pleasure to be of service to you. Your review is greatly appreciated. We have recently been contracting more commercial work through property managers and general contractors often with purchase order numbers, so it was great to have the personal connection with your project.
Best Regards
Jim

AJM Toronto
AJM Toronto
2 reviews Toronto, ON
10/10

Victorian house repairs

Moisture issues were identified at the front of my Victorian home. Reach Restoration to the rescue! Jim and his team, among other things, tuck-pointed the bricks, replaced the rotting window sills with limestone ones and caulked around the windows. The work was completed in a timely manner. This was a messy job - but every day they cleaned up the work site. They were pleasant, affable and accommodating. Jim helped me every step of the way from getting the power lines covered to locating an eavestrough company to repair the eavestroughs. This work was real value for money - and I have peace of mind that it was done properly. So a big thanks to you, Jim and the team.

Was this review helpful?
Jenny W
Jenny W
3 reviews Toronto, ON
10/10

Another excellent experience: Chimney and Masonry work

This is our second time using Jim and his crew on a different property. I chose them again because we were very impressed with their work (and professionalism) the first time, and we were again very pleased with their work. His team is friendly and professional, and the work is excellent!

Was this review helpful?
Company Response

Jenny thank you for your kind review.
The men are still talking about the gourmet coffee Denise made each morning. pleasure to have been of service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reach Restoration, Inc.

Our company specializes in the exterior restoration of buildings and homes. Reach Restoration has a combined experience of 50 years. Services we offer include; brick replacement, tuck-pointing, chimney building and repair, and general masonry reconstruction/construction. In addition Reach Restoration, Inc. provides preventive maintenance services and the painting of exteriors/interiors, caulking and immediate response for water infiltration emergencies. We work with our clients to achieve their goals. Their involvement in the planning process results in the completion of the project on time and to their satisfaction. Our tradesmen are polite and committed to their craft. Contact us for any related project you may be planning.

CATEGORIES
Tuck Pointing, Masonry & Bricklaying, Historical Restoration, and Chimney Build & Repair
SERVICES
exterior masonry repairs, tuck-pointing, brick replacement, through wall openings, lintel installation, chimney rebuild and repair, concrete finishing, glass block installation, ceramic tile installation, interior/exterior painting, interior/exterior plaster repair, interior renovations: bathrooms & basements
SPECIALITIES
Exterior masonry restoration of older structures and heritage buildings
WEBSITE
http://reachrestoration.HomeStars.com
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
4
LICENSES
Licensed by Toronto Municipal Licensing & Standards
MEMBERSHIPS
Liability insurance to 2,000,000
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT RATE
Contact for quote
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.