Robert in Thornhill

2nd Time I dealt with HE, and WILL ALWAYS be HE in the future. From Sales, Management, Knowledge in the industry to Customer Service are all BEST in it's class. Also, everything is CLEAR and no hidden or unexplained process and fees. I'm an IT guy and they have a pretty good process in computing and processing their jobs/work. So you don't feel like you're dealing with a "Shady" company. Charton and Rick would be your best contact for any product related questions and even if there are any services you need! Charton and Rick will go above and beyond to help their customers, trust me, when you talk to them, you'll know. I had a problem with a blower fan motor and they were able to fix it for me within 7 hrs ! - that includes: Coming in to check the EXACT problem and ORDERING the REQUIRED PART, GETTING the part and COMING BACK to install the part. Even with A/C working, without the blower fan, there is no A/C and it was hot as hell during summer ! Lastly, I want to mention they have a team of professional technicians. One of them is Harry, and he was the one that helped me out. Harry's skill and knowledge are not something you can find on Youtube. So that tells you the true Master, "Si Fu" or sensei do not upload videos on Youtube. Trust me I did my share of research to understand what's going on with my problem before calling HE for help, I'm the type of person that like to understand the problem, or try to at least. But when Harry came, you know right away he's on a whole new higher level in terms of skills and knowledge, it's nothing like you seen on internet - which are average at best, you will understand when HE tech comes to your house. So that means, you can rest assure HE can get the job done for you properly and definitely have peace in mind the work is done right at very reasonable cost. They offer the best advice and service, period.