Put simply, Fireplace West are pros. I feel very fortunate that this type of expertise is located within my area.
Background :During the first winter in our home we noticed a significant air leak coming from our fireplace chase. I didn't really know where to start or who to call. I called Robin and it was the last phone call i had to make.
Work done: To make a long story short, Robin and Connor came and extracted the old gas fireplace to see what was going on in the chase. Sure enough, we noticed that there was some insulation missing. Robin went the extra mile, purchased some supplies, and insulated all the voids that he could find with spray foam and bat insulation. He also tuck taped everything where there were exposed seams in the drywall or vapor barrier. He didn't cut any corners and went the extra mile. He then worked on installing the new and upgraded fireplace. Fireplace West did an awesome job, they maintained the existing stonework and didn't damage anything. They put a new exterior vent on the outside of our house and made sure it was well installed and sealed. Robin even put an extra bead of mortar around the fireplace to blend it in with the existing style. It turned out beautifully.
Price: We booked Fireplace West in late spring/early summer and Robin quoted us a very fair price (special spring pricing). I actually called Napoleon to get some information on the features of the fireplace we were considering and also asked about the cost. It turned out that Robin was charging a very fair mark-up for his labor costs, especially considering all of the insulation type work he did as well.
Overall: We couldn't be happier with our decision to call Fireplace West. We love our upgraded Napoleon unit and are confident that the air leak will be gone or greatly reduced come winter time. FW did really, really good work for us and I would not hesitate to recommend them to anyone who has fireplace work that needs doing. Thanks FW!