We have paid for their services for two years in the past. We were unhappy the first year, and opted to cancel. They came out anyway the following year, telling us that it continues automatically. We were unhappy with the service, but were given a better deal and offered free services (aeration). The aeration was never done, and two times they came and fertilized or put down weed control when there was a very high chance to rain, despite telling us not to water for 48 hours. (The second time, it started raining as the truck drove away.) We told them in the fall that we did not want to continue with their services.
Come 2016, and like before, they just showed up and sent us a bill afterwards. ($65, for 5 minutes of fertilizing.) Then a few weeks later they sent an email announcing another visit. I immediately sent them a note that we did not want the service, cancel any visit. Someone called and said they would cancel the visit and the service. (The tech did show up, but we were not billed for it. They did break the gate latch on the way out though.)
Then last week someone called to tell me they were coming again. I AGAIN reiterated that we did not want any services, we had cancelled, do not send anyone, and stop all services. They assured me that they would, and a note would be put on the file about it.
Surprise surprise, yesterday when we got home someone had been out again, and left another bill. If you want to come and do the lawn for free, wonderful. I'm not paying for services that I did not ask for, and specifically requested that you NOT do though.
It is infuriating.
The only positive I will give them is we did see improvement on the lawn last year. However I found the prices to be outrageous, for the amount of fertilizer that is actually put down. And it seems impossible to cancel services once you sign up.