Reviews

8/10

Keith McTaggart, Owner/President responded to my concerns - refunded the original call out fee, installed my new door and restored my faith in contractors. I consider the first contact an unfortunate misunderstanding - and the follow-up by Keith and his staff shows a lot of character. Thanks for making this right! Dianne While returned from an unscheduled trip out of town to discover I had been a victim of a B& E and garage vandalism... I really appreciated the prompt response provided but the cost was high for such a temporary repair - the price would seem to be for a new door not a temporary fix. I wanted to be able to lock the door when I returned to work. .... when I mentioned these concerns amongst others the response was that although I "may be replacing the door soon, but I believe his repair to be more than temporary." Really? the door is covered with adhesive and I need to slam it to close it, the lock sticks... if this is acceptable as a permanent repair, we do live in different worlds. Also - they charge a processing fee for using a method of payment that they advertise as one they accept. Because I had not read the agreement or signed a contract I did authorize the charge. However, my concerns did not change and I will not use this company again.

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Company Response

Upon review, it is my belief that this customer has some legitimate concerns. They will be addressed. We intend to present a scenario to this customer which we hope will put their concerns to rest.

Thank you Dianne, for giving us the opportunity to put this right.
Keith

10/10

I found Pete and Mark to be professional craftsmen that delivered an excellent result in a timely fashion and the cost was exactly what they quoted. They weren't the cheapest - but they deliver exactly what they promise and everything is done the right way. I have them scheduled for an additional project and have no hesitation that they will do a great job.

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8/10

Greg Martineau Projects - should put less effort into marketing and more into service. Wish I would have checked out some reviews and talked to people before I signed. I have heard and seen the advertisements for years, and assumed that they would be accurate and not hyperbole. Waited a long time to do this project, waited another long time after the contract was signed before the work was started. In fairness the weather during the summer we never had delayed a lot of things. Still, I paid $500 for the door to be painted, expecting a professional job. The plugs holding in the window weren't even sanded before the door was painted. I would have done a better job myself. The quality of this work will not garner them further work from me, or anybody who sees the job. In the end what you do speaks louder than what you say. Despite pointing this out to two different people from Greg Martineau including twice to the "customer satisfaction follow-up caller -- not only did I not an apology, but the promised return phone call has never materialized. I might have thought it was an oversight -- but I also have had no response to requests for service/warranty work to adjust the door. The door does not close properly, one needs to pull it shut while locking it. Not very efficient when one is heading to work with portfolio, purse and lunch bag. Needless to say I have hired a different contractor to replace siding, soffit(sp?)and fascia. One that advertises less, but has glowing customer satisfaction reviews. I have offered to show the door to any of my neighbors who are considering replacing their doors, and ask me if I would recommend GMP. A picture IS worth a thousand words. added afterward They did eventually come and fix the problems with the door - it just takes them a long time and I had to adjust my schedule to accommodate their timetable.

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