When I first received bites that looked like bedbugs bites (multiple clustering of welts) I emailed Michael, with the photos, to tell him my suspicions. He did the inspection in October 13 - my request was actually to tell me how widespread the problem was. Him and Radar walked through my condo and did not identify any bedbugs; not even in te room that I suspected had them. One week later, I found a dead bug (see photo) but he said that he was unable to identify the type of bug. When I asked for a refund, we had a lot of back and forth emailing, in which he asked if I had found a live bug. Since I hadn’t, I didn’t bother responding. This morning, I found a live bug crawling on me. My suspicions have been confirmed and I’m out $250 plus the cost of the upcoming treatment.