After months of researching and chasing down quotes from various pool companies, I was exhausted and totally overwhelmed. It wasn’t just the pool but all the other factors that needed to be considered like fencing, by laws, permits, electrical upgrades. My brain was swimming and I felt very ill equipped to coordinate it all. It was now late August and our plan for a fall installation wasn’t looking hopeful. Pioneer was going to be our last quote. Bryn Evans was amazing! He was professional, personable and very willing to answer my many questions. We couldn’t be happier with our decision to go with Pioneer. Pool installation started on time and was completed quickly. Ryan and his build team were fantastic! They were friendly, willing to answer questions and were so respectful about staying off our neighbours side of the driveway. Every morning they would show up right at 7:00. They cleaned up after themselves and always left the yard tidy. Bryn helped coordinate the trades and put us in touch with an excellent landscaping company, fence guy, gas and electrical company. He went above and beyond to help us complete our project.
Not only was our pool installation experience positive but the ladies, Emma and Ali, we worked with in the showroom were fantastic. They were knowledgeable, very personable and were even able to get us deeper discounts on the end of season sales. Their willingness to accommodate some of our requests speaks to their professionalism and focus on customer service.
I would recommend this company without hesitation.
Thank you Pioneer Team!
Sincerely,
Suzanne Bajin