catsmeow in East Hamilton

We had a new water heater installed by Lancaster. The process right from sales through to installation was easy and pleasant. There was a small issue with an electrical wire clipped during the install, causing one of our kitchen outlets to cease working. When I called the office to discuss it, there was no difficulties with the staff during the conversation. An employee was sent in a week to investigate, and he confirmed that the wire had been cut during the install. An electrician was dispatched in another week and the problem fixed. I appreciated the company taking responsibility and fixing the issue, and with no hassle. All staff we dealt with were pleasant and friendly. We will definitely be using them to replace our furnace next year.

We were having trouble with our laundry tub draining. Mr Rooter got plumber out to our house in a reasonable time. He snaked out the pipes, and recommended replacing and moving some of the older pipes, as well as replacing the laundry tub. I agreed with his assessment, and the plumber went out to get the new laundry tub. He performed all the work quickly and efficiently, cleaned up after himself and removed the old tub. I would definitely use Mr Rooter again.

Needing to replace several very old windows in my house, I researched quite a few companies and had several quotes. I settled on West Windows, as I thought they had one of the best products and felt comfortable with the service level I would be receiving. The windows arrive when expected, and the installers were quick, capable and cleaned up after themselves. I've been very happy with the product and would definitely use them again.

The plumber arrived on time. He snaked out the toilet and cleaned up any mess that he had made. The cost was reasonable, and he was polite and able to describe what he had done and any forthcoming issues.

In having one wall of my basement waterproofed by Basement Technologies, I found the work to be adequate but dealing with any problems to be difficult. The owner was very easy to find when asking for a quote and signing a contract, but difficult to reach after that. Workers never showed up when they were expected, and no idea as to when they would arrive. They would show around 3 and leave within an hour, with nothing done. Machinery that would have expedited the job wasn't brought to the house, and debris and tools were left scattered on my property at the end of the day. At the end of the job, I still had issues with a sump pump that had pipes not sealed properly and the owner was very difficult to find and get anyone out to correct the issue. Several two by fours were left up over the area and no one ever retrieved them.