Reviews

10/10

From the beginning, Marnie was very professional and walked us through what would and might happen during the installation. She helped us make an informed decision through the quotation process. Despite requiring 2 calls to reach Marnie, she was able to deliver on her promises - we understand that this is peak season for you and your team. On the installation day, our service rep, Adam, called us early to inform us that the company vehicle had trouble and they were going to rent a truck. That was fine with us as he did everything in his power to rectify the problem - Adam and his staff stayed late during the day to ensure that everything was setup properly and all garbage was properly disposed. During the installation of the coil, Adam promptly informed us that there was a leak in our heat exchange, on inspection we found a 2-3 inch gash on one of the tubes. Adam explained to us what happened and again, we were fine as we did not have to use our furnace. Adam was professional and courteous during the installation and took his time to explain the steps we didn't understand. Convertible, make sure you keep Adam on your team! Our AC has been running fine and the thermostat has dropped by down to 72 degrees.

Approximate cost of services:
$3,600.00
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Company Response

Hi there, thanks for this sir. I only just read it now, I apologize, we had a glitch with our homestar reviews, of no fault of homestars, it was our own internal IT problem. So, we are only replying now. We were very pleased that you were happy. Adam is so good, you are right, he found your cracked heat exchanger during our AC installation and had to shut the gas off to it for safety until you replaced the furnace. We come across a lot of un-safe situations and we solve these problems to ensure safety within homes. Our focus is always safety first, sales pitches never.

All the best. And you are right, Adam will have a job for life at Convertible, he knows that and will be here for many decades to come.

Marnie Amodeo, General Manager