rhovorc381 in Brampton

Immediate response to posting. Fair price quote. Showed up exactly on time. Efficient, pleasant, clean. Awesome job. Highly recommend Hossein and his team. I would use this company again. R.

I hired Peg to measure and plan my kitchen renovation. The measurement service was excellent and thorough and Les was very professional. The plan process was terrible. I was told that the 'in home' service was no longer available (my neighbor had in-home service a couple of weeks prior!), and that I had "up to 3 hours". I met the planner at Ikea in Etobicoke and the plan was rushed (he couldn't wait to get out of the store and time provided was 2 hours. Not much was explained to me at this appointment other than how to access the plan on the Ikea servers. Do not agree to 'in store' appointments. You need it to be 'in home'. I hired a professional contractor with experience (he had previously installed over 15 Ikea kitchens. Peg blames the contractor, the contractor blames Peg and I'm stuck in the middle. My kitchen is now done -- my contractor, nephew and I figured out solutions vs. the input from the sub-contractor they sent which lost us a week and the guy said he couldn't help us as the job was too big to fix and he was not authorized to do so. I requested a credit for the plan and also requested that they pick up 3 giant (3'x8' panels) which should not have been part of the plan and do not fit in any of our vehicles. Their response was to say that they are in no way at fault and declined any sort of compensation or help with returning the panels. Upon further review, Peg offered a full refund for the plan, which I am waiting to receive. What I have learned during this process is that it would have been best to hire ONE person/company to deal with from the planning through to completion.