Hannah in Ottawa

During a severe windstorm at the end of October, I found several shingles on my driveway. As it was getting late in the season, it was too cold to do a whole new roof, however Top Hat concerned about the vulnerability of my roof during the winter. They were quick to insert shingles temporarily into the bald spots in order to protect the roof from the elements until the new roof could be done in the spring. In the early spring, they called me to make an appointment to do the roof. The new roof was installed efficiently and I was especially happy that all the detritus was removed from my property. I found their communication to be very good. All my phone calls were returned quickly by John.

I am completely satisfied with Metro's snow clearing. Not only is snow efficiently cleared, Metro keeps customers updated by email regarding the upcoming weather event, their plans to deal with it, and the occasional joke or other light touch. I really felt that the company was "with me" in our joint fight to keep my lane way open. They were also very responsive when I emailed them from Florida, asking to arrange a one-time path clearing while I was out of town during last month's record snowfall.