Very pleased with TopHat regarding our fireplace insert (Neo1.6)
From sales to cleaning to inspection to installation, the process was so very well coordinated. Impressed with all services. Installers Justin E and Randal were very polite, professional and covid careful.
Pleasure to deal with TopHat! Thank-you!
My 1 year old pellet stove wasnt burning well and I requested Tophat to review the situation and help correct. The serviceman that came had no idea why the stove wasnt buring properly. The stoves normally burn fairly clean requiring cleaning 1 per 5 or 10 bags fuel. This needed cleaning every bag and the serviceman only told me to clean it again. He refused to show me any place that I could have missed, refused to clean it or even attempt a reasonable inspection. I will never purchase from or refer tophat home services again.
We bought a new home and the home inspection revealed we needed new flashing on the chimney. The whole process from start to finish with Top Hat was really easy. We didn't have to be here for the estimate and we didn't have to be there for the work either.
We were unsure with which colour to choose to match the rest of the venting/eavestrough and they helped us pick out the right colour.
They were very quick to respond with us and it was a really easy process.
We had an old furnace removed and a new one installed. The company provided excellent service from the sales department to the installation. The technicians working in tight quarters were able to remove the old furnace and make the necessary adjustments to install the new one. We appreciated their careful work and attention to details.
W e were very please with the work done.
Very professional and knowledgeable estimator.
Crew of 3 worked efficiently and cleaned up after themselves.
They respected the weather and suspended work during inclement weather.
Received compliments of how beautiful roof looks.
During a severe windstorm at the end of October, I found several shingles on my driveway. As it was getting late in the season, it was too cold to do a whole new roof, however Top Hat concerned about the vulnerability of my roof during the winter. They were quick to insert shingles temporarily into the bald spots in order to protect the roof from the elements until the new roof could be done in the spring. In the early spring, they called me to make an appointment to do the roof. The new roof was installed efficiently and I was especially happy that all the detritus was removed from my property. I found their communication to be very good. All my phone calls were returned quickly by John.
A noisey gas fan, resulted in being red tagged and over 1 month for them to get back and replace. ($4000) 2 wood chimneys "cleaned" neither done completely asked for animal trap, said they couldn't would have to come back, claim both need repairs I should buy inserts...gee they sell those too. Everything was up sell...worst than Rogers!
As a licensed TSSA contractor in Ontario we are required by law to inform all home owners of unsafe gas appliances and ensure they are returned to a safe condition.
The same holds true for a wood burning fireplace, if there is anything unsafe about a homeowners fireplace we make them aware of the situation and their options.
Regarding the cleaning not being done properly, I would be happy to send an alternate crew over free of charge to inspect and make sure the cleaning was done properly to your satisfaction.
Please call me at 613-722-1226 and I will arrange to have this done.
Very appreciative of the help from Shane Williams for fixing our furnace (on his day off) especially during the Ottawa temperatures this week. He quickly responded to our issue. Thanks very much.
I'm glad we were able to solve your problem.
Thanks for your review.
Very satisfied with the service provided by Top Hat Home Comfort. Had a gas insert installed into an existing wood burning fireplace. Everything was easy to complete from the original sales call until final installation. The service and professionalism demonstrated by the entire Top Hat crew was greatly appreciated. Would recommend to anyone requiring their services and will definitely use them again. Thank you Doug, Shane, Jerry, and Richard, and all the Top Hat Crew.
Thank you for your patronage and your review.