Reviews

10/10

Thank you Jeff and Bonnie and your team for making this such a worry free day for me with the excellence of your experience. My dog and I are dedicated to you. I have worked with Fibre Protect for the last 15 years and I am writing because I can't believe how they have helped me maintain my furniture in my home and in my cottage. Over the years I have had to call for spot checks and their service is incomparable. Their work is undeniably the best. Their Pet Stain Remover makes me feel so safe because even my grandchildren and my dog can be near this product. Thanks for always being there for us.

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Company Response

Thanks Judi for your most kind review. We really appreciate your continued patronage. It gives us great pleasure to see how the many services we have provided over these many years has allowed you and your family to live in comfort and not in fear of your very fine furniture and rugs. We look forward to continuing to maintain this relationship for many years to come and as you know if the need arises we will be there for you.
Jeff
Fiber Protection Services Inc.
https://fiberprotectionservices.ca
416-614-1985

10/10

I had my carpets cleaned and treated quite a while ago by Fiber Protect because they were recommended by a very "picky" source. I used them and I was THRILLED at the results. The great part is the service package. My new dog got very sick and my two huge carpets were ruined. (I thought). They came in utilizing my protection package and cleaned and deodorized everything. It was FABULOUS. One call and they were here immediately. I haven't had service of ANY kind that even compares to Fibre Protect Services. I recommend them. My mind is free of worry about my carpets and furniture now. Bonnie, Thank You! Totally AMAZING!!!

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Company Response

We'll continue to provide the product, and service worthy of such high praise.

2/10

I purchased a table from Elte and it was not at all like the one I saw in the showroom. When it arrived I was unwell and couldn't examine it properly as I was bed ridden at the time. When I really looked at it in my home I noticed that there were nail marks all over the table. It was supposed to be "distressing". I called customer service and they went through their usual regime. Then Ken the owner called and he was as nice as he could be. He also made all the right calls to manufacturer and rep etc. The rep came and he also was very nice. He explained the problem. Then he said it wasn't a problem as this was how each table like mine was made although each is different. I went to Elte when I was a little girl with my Mother. If you could buy something at Elte back then it was all my Aunts and family talked about. Not to mention that Elte was always the best and had exquisite product lines. They still do. Examine your piece carefully before you purchase. Ask questions about the one coming to you being the exact same. I have learned that each piece differs and I got one that is SO different it is unappealing to the eye and I am stuck with it. The store and Ken did all they could. They are still an exceptional store. Just don't let yourself be uninformed and get lost between the cracks like I did. And then they can't help you. But don't stop yourself from going and seeing the finest pieces in Toronto. Just remember things look the same but are not built the same as they were many years ago. Neither the manufacturer nor the store can afford 100% customer satisfaction anymore due to these economic times I imagine. Just be careful. Ask questions. Take pictures and enjoy yourself in this most amazing store. P.S. I also spent over $7,000 for matching chairs. I am stuck looking at this disappointment for the rest of my life. Be thorough and don't be disappointed. I hope I have helped.

2 of 2 people found this review helpful.
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Company Response

Judi. My name is Andrew Metrick. Ken is actually my father. I remember hearing about this issue as it was happening. I'm apologize for the frustration that you experienced. I also want to say that I admire the time you spent informing those that read your post about some good questions to ask your salesperson when buying furniture - whether it be in our store or anyone else's. It's very good advice so I hope people take the time to read it. If there's anything that remains unresolved from that issue, please feel free to call or email me. I'd be happy to look into it for you. My number is 416-785-7885 (ext. 371) and my email is ametrick@elte.com. All the best Judi. I hope to see you back in the store sometime soon.