we recently had a number of doors and windows replaced in our home by Gem Windows and Doors. Dave the salesman on the file took the time to come out to our home twice to review our choices and make a number of helpful suggestions while taking all required measuements. He compiled a very detailed,professional quote with a number of alternative choices for our benefit. Dave then introduced us to Walter who was installer. He again came out to our home on two occasions to measure and re-measure to ensure accuracy. The installation went very smoothly on te dates specified and within the time lines promised. The installation itself was very competently done with our home left in a clean, broomswept condition. Overall I am very happy both with the product itself (all of the doors and windows look great and would appear to me to be of top quality)and the service was exceptional from start to finish.Moreover the pricing was competitve with all the other quotes we obtained before going with Gem. I would have no hesitation in recommending Gem to anyone in the merket for replacement windows and doors

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