Scheduled appointment in 1 week to get a quote. Initially we wanted to go with one product, but after doing our research we changed our mind to VinylTech with 3E glass. (BTW, we had quotes from 5 companies and House Smart price was very competitive). Greg was kind enough to explain over and over again the difference in quality of the products chose and the difference in glass ratings. He always reassured that no matter what product we were going to chose - it will be backed by Home Smart lifetime warranty.
It took about 8-9 weeks to have our windows manufactured and only 1 day to have them installed in our house. Installers were quick, professional and polite. I have not heard a single swear word from them!
At the end of the day we made a walkthrough with Jason and he showed us how to operate the windows properly, checked the windows' quality, etc. The next day we received our instructions / final statement by email. So, overall it was quick, hassle-free, easy project for us.
Why did I put 4 stars and not 5 for my satisfaction with the company? For 2 reasons:
1) I found 2 nails in the grass (one might thing - not a big deal, but my children run barefoot in the backyard, so it was kind of important to us)
2) they removed and put back the existing vertical blinds for our patio door . When the next day I tried to open the blinds they did not work properly. I called the office and they could send somebody only in 3-4 weeks to check on the issue. I managed the fix the problem myself (it was an easy fix). Again, not a big deal, but you might need to know.
Overall: I would highly recommend this company and the product (VinylTek windows) as both are great!
UPDATE: 6 months later. VinylTek windows installed by HouseSmart is an amazing product! They keep heat inside when it is cold and keep house cool when it is hot outside. I turned down all our thermostats as house is really, really warm now, during the winter time.