Beacher

Wow! Atiar was the only one who answered my call and came out the same day. He even arrived earlier than he said he could come. He hoped he could fix it relatively economically by changing a relay, but warned me that if that didn't work it was a serious compressor issue. He came back promptly the next day to install the relay, but ultimately concluded the compressor had had it and wasn't worth my while to replace. He recommended I purchase a new refrigerator because it would cost the same as replacing the compressor. He refunded my fee as he wasn't able to repair the problem!!! I phoned him back to inquire whether I should proceed with an expensive repair since I was having trouble finding an in-stock fridge I could get in a hurry, he still recommended I buy a new one because I would get a better warranty. Where do you get that kind of honesty these days? A very honourable gentleman I have no trouble recommending. Ann - The Beach, Toronto

Hired this company on referral from friend. Anna explained that their move-in/move-out cleaning services require unlimited hours. They stay until the job is done. I had the option to limit the number of hours and they would do the best they could in time allotted. Went over in detail the areas of concentration i.e. spotless kitchen and bathroom, thorough vacuuming job. The rest I considered "gravy". Cleaning lady spoke little English, but also did not listen at all. Repeatedly told the lady to take her time and do a thorough job. I didn't mind paying for her time. Was willing to pay for up to 8 to 10 hour cleaning. Of her own volition, she called after 3 hours and said she was finished. Half the things I pointed out to her as requiring cleaning were untouched. The cleaning lady had little idea how to use common cleaning products. I attempted to show her, but she became impatient and said she had been cleaning for over 2 years and knew how to use these items. Although I asked for a thorough cleaning of grease etc. in kitchen, she mostly just used tons of paper towel (supplied by me) and wiped stuff with water. She struggled with how to put on flooring attachment on standard Hoover vacuum cleaner. I showed her how to attach the flooring tool and then wondered why she wanted to use it on the carpet? She cleaned the windows though I asked her not to bother with those. Trouble is, she somehow managed to take the window off the track and it took us ages to fix it again. Called Anna for a receipt next day. Mentioned that the cleaning lady did a poor job. She said sorry and was about to hang up immediately. I said, "That's all you have to say about it?" She was rude and defensive claiming that no one had ever called to complain about this particular cleaning lady. People only ever called to compliment her work. Attempted to explain what was done improperly, but Anna didn't want to hear about it. She said the only reason she was upset with the cleaning lady is that she left after only 3 hours when she could have continued to earn money for bad cleaning for an unlimited amount of billable time. Never heard from them again. Spent additional 5 hours cleaning what was left over myself.