An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
For the most part everything has been going fairly well, with just one issue that was addressed promptly by Richard and Nick to keep things on track. Richard, Nick, Alana and Linda have all been very professional to deal with and are genuinely concerned about customer service and the quality of the work. As I mentioned, only one issue arose and that was when the installer (Carl) forgot to bring a piece of equipment to spray foam a small section of an exterior 2x4 wall that needed to be done before drywall could be installed. This caused a delay in the drywall installation but when I brought it to Richards attention, he dispatched Nick to the house a few days later to take care of it. Nick also promised to expedite the remaining spray foam and blow in insulation to get us back on track which he has done by scheduling them both in for the end of the month. So far, so good!
- Approximate cost of services:
- $12,000.00
- Company Response
Thank you so much for you excellent review, Chris! I am so thrilled to hear that everything worked in the end. Here at GNI, if we do run into a hiccup, we want to make sure that everything is taken care of as soon as possible. Thank you so much for choosing Great Northern Insulation!