We found ourselves with a "dead" furnace end of January and within 4 days had a lovely new heating & air conditioning system along with humidifier and WiFi thermostat installed by Mersey. Rene Seguin was out and gave us our first quote (we did have 2 other companies quote afterwards) so clearly and taking such time to explain exactly what we were looking at that it really helped me to ask intelligent questions about subsequent quotes. Cannot say enough about Rene's ability and willingness to take the time and explain everything so clearly and answer the silliest questions. Once we called him on the Wednesday to say we were going with Mersey, he came out within an hour or two and we had our installation set for the very next morning. Relief!! Charlie and Jordan arrived next morning on time and covered the entire pathway to our furnace room with "red carpeting" to protect our floors. They were done shortly after noon and left everything neat. They made a suggestion for venting the furnace by a different route that they explained and it made sense. Jordan took time and patience to train us on the WiFi thermostat and was very kind to two old "non-tech" people. Both were pleasant and great to have working in the house. We are thrilled with our new system - wonderful humidifier which I really need and I can control it all from our lovely new thermostat which is big enough for both my husband and I to read - a problem with the old one. The price was more than competitive and a special offer allowed us to upgrade from what we had.
- Company Response
We are so happy to hear that the team was able to get your mew systems installed so quickly. We appreciate this review and are happy to hear that the team provided you great customer service. We truly appreciate your business and look forward to continue working with you!