With the cold weather approaching and our firat home that we bought last year the time had come to have someone inspect our furnace and show us how to use the humidifier. As busy professionals my wife and I appreciated Bill's promptness in getting back to us and his willingness to accomodate our schedules. He showed up on time, charged less for the inspection than competitors and then gave me almost an hour of instruction on every facet of the furnace. We also talked about potential upgrades. I appreciated his honesty. Instead of pushing expensive stuff (and generating fees) he pushed back and gave some reasonable and lower cost suggestions that would do the same job. As it turned out that the previous owners had ripped out the humidifier we hired Bill to install one. He bought the part and was back at our house the very next day, installing it and again taking the time to ensure that we knew how to use it properly. It is hard to find a core group of reliable, honest, and reasonably priced tradespeople. Bill is going to be part of that group for us. I would reccomend him without reservation.