I contacted Liberty for a competitive bid /quote on a specific system , with optional upgrades. There offering was equipment and price yet the sales rep was quick to upgraded the key pad option to a higher standard when requested. Our home has wireless control from our hand held devices which we especially like. The sales staff was accurate in the estimation of timing to install, availability of installation technicians and the ability to install without running cables and drilling holes everywhere.
After we had the system for a month we asked for additional lights to be placed on the security system, the sales rep lived up to his word and sent the same technician that did the original install and again the service was prompt, accurate and on budget.
We also had a follow up call to ensure we were happy with the work , the system and the service by the Liberty team.
The system has been operational for a few months now and we have had experienced a few calls from the Alarm company on items like 'low battery warning', false alarms due to owner error - the Alarm center was professional , accommodating and helpful.
I have had alarm systems in multiple cities and to date I would say the Liberty team in Calgary has done exceptional work in ensuring our home is protected and we feel supported in having what we need.
As we continue to upgrade our system in the years to come I am confident we will continue to have good service and results from Cole and his team.