Dan in Calgary

I called Clearview to address an issue with my furnace. I was told the fee would be $65 to get a technician over. When the technician arrived I was told there would be a $330+ dollar diagnostics fee that would come off the cost of any required repairs. The technician said the flames sensor needed to be replaced. After having this done the furnace did not work and I was told I would need a new circuit board and motor and that this still may not fix the issue after costing close to $4000. It was very apparent they were trying to tell me I needed to replace the furnace all together for a cost between $6000-7000. At this point I got them to stop any work in order to get a second opinion. At this time they tried to charge me for the fire sensor as well as the diagnostic charge even though it was specifically told that one would come off the price of the other. Only after arguing for some time was the one charge removed. I called in another company. They said that I had to remove one of the thermostats that I had hooked into the furnace, replace the motor and he reconnected a few loose wires. This has solved the issue completely for way less money and without having to replace the unit. Beware of upselling!! Very glad I got another opinion! Paid $480 for essentially nothing.

I called A Better Way after having dealt with Clearview Plumbing and the difference was night and day. Jason at ABW responded to my call in a timely manner and with great customer service. He was able to address and solve the issue with my furnace immediately and for far less money than was going to be the case with Clearview. I was told previously that I would need to replace my furnace, this was not the case. Jason was able to repair my furnace without undue expense. It is now working great!! Would hire again without hesitation!